Returns and Exchanges

In summary

  • You have 30 days to return an order after receiving it.
  • If you change your mind, or the product you received does not meet your expectations, please contact us before returning the item to us.
  • Except in the case of arrangements made with our agreement, the return costs are your responsibility.
  • Please note that exceptions may apply to the return of certain personalized products, hygiene products and others.
  • For any questions, please contact us .

Please also see our Terms and Conditions .

How to make a return?

  • If you wish to return an item, send us an e-mail at indicating your name, address, e-mail address, order number and specifying which articles are concerned.
  • Ship items within 14 days of notification date.
  • You are responsible for any possible damage suffered by the article during the return. Therefore, we strongly recommend that you return the products properly packaged, undamaged and in the original box and packaging.
  • If possible, please provide us with a tracking number for the return package.
  • If an item is being shipped from overseas, make sure it is marked "RETURNED GOODS" to avoid customs charges. We cannot be held responsible for any customs charges applied to the package.
  • Unless otherwise agreed, refunds will be made using the same payment method used for the original purchase.
  • If the product or packaging is worn or damaged, we reserve the right to deduct any loss in value when refunding the product.

For any questions: